Responsible Gaming at 99ad

1. Our Commitment to Player Safety

99ad was built on the belief that online gambling should be an enjoyable, entertaining pastime — one that enhances leisure time rather than undermining it. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we recognise that with that reach comes a serious responsibility to protect the wellbeing of our community.

Responsible gaming sits at the core of everything 99ad does. It is not an afterthought or a compliance checkbox — it is a foundational principle that shapes how we design our platform, how we train our support team, and how we respond when a player reaches out for help. We are committed to providing every 99ad player with the tools, information, and support they need to make informed decisions about their gambling activity.

We believe that the vast majority of players who visit 99ad do so for entertainment, and we want to keep it that way. For those who find that gambling is beginning to feel less like entertainment and more like a compulsion, we have clear pathways to support and, where necessary, immediate account restriction or closure. No player will ever be discouraged from using our protective tools, and no player will face barriers when requesting a self-exclusion or seeking help.

2. Age Restriction & Verification

Every new 99ad account must pass a mandatory age verification check before any deposits or real-money play are permitted. During the Know Your Customer (KYC) process, players are required to submit a government-issued identity document — such as a Bangladesh National Identity (NID) Card or passport — that clearly shows their date of birth. Accounts are placed in a restricted state until this verification is successfully completed.

If at any stage we have reasonable grounds to believe that an account holder may be under the age of 18, we will immediately suspend that account, freeze any pending withdrawals, and conduct a full identity review. Any funds deposited by a verified underage player will be returned and the account will be permanently closed. We cooperate fully with any lawful investigation or parental enquiry relating to underage access.

We also strongly encourage parents and guardians to use third-party parental control software to prevent minors from accessing gambling websites. Tools such as device-level content filters can add an additional layer of protection beyond what 99ad can implement at the platform level.

3. Deposit Limits

One of the most effective tools for maintaining control over gambling expenditure is setting a deposit limit — a hard cap on the amount you can deposit into your 99ad account within a defined time period. 99ad offers the following deposit limit options:

• Daily deposit limit: The maximum amount you can deposit across a 24-hour rolling period.
• Weekly deposit limit: The maximum you can deposit across a 7-day rolling period.
• Monthly deposit limit: The maximum you can deposit across a 30-day calendar period.

Deposit limits can be set in Bangladeshi Taka (BDT) and are applied across all payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Dutch-Bangla Bank. Once a limit is active, it cannot be breached — the platform will automatically decline any deposit attempt that would exceed your chosen cap.

Increasing vs. decreasing limits: If you wish to decrease your deposit limit, the change takes effect immediately. If you wish to increase a previously set limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This asymmetric policy is intentional — it ensures that a decision made in the heat of the moment cannot immediately override a thoughtful protective measure you put in place when you were thinking clearly.

To set or modify your deposit limits, log into your 99ad account, navigate to the Responsible Gaming section of your account settings, and follow the on-screen instructions. Alternatively, contact our support team at [email protected] and we will apply the limit for you.

4. Time-Out & Cooling-Off Periods

Sometimes a player simply needs a short break — a period of a few days or weeks away from gambling to regain perspective and re-evaluate their relationship with gaming. For these situations, 99ad offers a Time-Out feature that temporarily suspends access to the platform without permanently closing the account.

Available time-out durations are:

• 24-hour time-out: Suitable for players who feel they need a brief pause after an extended session.
• 7-day time-out: A short break that provides a full week of distance from the platform.
• 30-day time-out: A meaningful cooling-off period that allows for genuine reflection.
• Custom duration: If none of the above durations suits your needs, contact our support team and we will configure a custom time-out period for you.

During an active time-out, your account will be inaccessible for login, deposits, and wagering. Any active bonuses are paused for the duration of the time-out. Once the time-out period expires, you may choose to resume play or to extend the time-out or request a full self-exclusion. There is no automatic resumption of play that pressures you to return before you feel ready.

5. Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available at 99ad. When you self-exclude, your account is permanently closed — not suspended, not paused, but closed — and you are prevented from opening a new account on the platform for the duration of your exclusion period. Self-exclusion is the right choice for any player who recognises that gambling has become harmful to them or to those around them.

99ad offers the following self-exclusion options:

• 6-month self-exclusion: The minimum self-exclusion period. Your account is closed for six months and cannot be reopened during that time, regardless of any subsequent request to reverse the exclusion.
• 1-year self-exclusion: A full year of account closure and exclusion from the platform.
• 3-year self-exclusion: A longer-term exclusion suitable for players who need an extended period away.
• Permanent self-exclusion: Your account is closed permanently and no request to reopen or create a new account will be accepted. This option is irreversible and is recommended for players who believe gambling is causing serious harm to their lives.

How the Self-Exclusion Process Works

1. Contact 99ad support at [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion duration (6 months, 1 year, 3 years, or permanent).
2. Our team will verify your identity to ensure the request is genuine and matches the registered account holder.
3. Your account will be closed within 24 hours of the verified request, and any pending withdrawals of legitimately won funds will be processed first.
4. You will receive a confirmation email confirming the exclusion, its duration, and the earliest date (if applicable) on which you could request reinstatement.
5. During the exclusion period, any new account registration attempt using your name, address, payment method, or device will be detected and blocked.

Important: A self-exclusion at 99ad applies to this platform only. If you are struggling with problem gambling, we strongly encourage you to self-exclude from all gambling platforms simultaneously. Seeking support from a professional counselling service is the most effective long-term strategy.

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6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs may indicate that gambling has moved beyond healthy recreation and is beginning to cause harm. If you recognise any of these patterns in your own behaviour, we encourage you to use one of the protective tools described on this page or to seek professional support immediately.

• Spending more money on gambling than you intended, or gambling with money set aside for essential expenses such as rent, food, or utilities.
• Chasing losses — continuing to gamble or increasing your stakes in an attempt to win back money you have already lost.
• Feeling irritable, anxious, or restless when you are not gambling, or when you try to cut down on gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.
• Borrowing money from others, or selling possessions, in order to fund gambling activity.
• Finding that gambling feels like the only way to escape stress, anxiety, or difficult emotions.
• Making repeated unsuccessful attempts to control, cut back, or stop gambling.

7. Getting Help & Support Resources

If gambling is causing problems in your life — financial stress, relationship difficulties, health concerns, or any other negative impact — we strongly encourage you to seek support. The 99ad support team can assist you with activating any of our player protection tools, but professional counselling is the most effective path to recovery from problem gambling.

In Bangladesh, mental health and addiction counselling services are available through hospitals, community health centres, and private practitioners in Dhaka, Chittagong, Sylhet, and other major cities. If you are unsure where to start, your local general practitioner or community health worker is a good first point of contact.

For immediate support or to request account restrictions, contact the 99ad team directly:

• Email: [email protected]
• Subject line: "Responsible Gaming Support"
• Response time: Within 24 hours, Monday to Sunday

When you contact us about a responsible gaming concern, your request is treated with the highest priority and the strictest confidentiality. Your information will never be used for marketing purposes, and your decision to seek help will not affect any legitimate pending withdrawals or account balances.

We also encourage players to talk to someone they trust — a family member, a close friend, or a religious or community leader. In Bangladesh, community support networks play a vital role in recovery, and sharing the burden with someone who cares about you can make a significant difference.

8. Player Protection Tools Summary

The table below summarises all player protection tools available on the 99ad platform, along with how to activate each one and how quickly it takes effect: